Education

DBA, Harvard Business School
MS, University of Massachusetts at Amherst
BTech, IIT Madras

Email Id

deansoffice(at)bitsom(dot)edu(dot)in

PUBLICATION

Refereed Journal Articles

Steele, Dayton, Seyed Morteza Emadi, and Saravanan Kesavan. "Intertemporal Pricing with Resellers: An Empirical Study of Product Drops." Management Science (Forthcoming)

Celik, U., Rath, S., Kesavan, S., & Staats, B. R. (2024). Frontiers in operations: does physician’s choice of when to perform EHR tasks influence total EHR workload?. Manufacturing & Service Operations Management

Kesavan, Saravanan, Lambert, Susan, Williams, Joan & Pendem, Pradeep. 2022. Doing Well by Doing Good: Improving store performance with responsible scheduling practices at the Gap, Inc. Management Science 68(11): 7793-8514

Lee, Hyun Seok, Kesavan, Saravanan, & Kuhnen, Camelia. 2022. When do group incentives for retail store managers work? Production & Operations Management, 31(8): 3077-3095

Kesavan, Saravanan & Kushwaha, Tarun. 2020. Field experiment on the profit implications of merchants’ discretionary power to override data-driven decision-making tools. Management Science, 66(11): 5182-5190

Lee, Hyun Seok, Kesavan, Saravanan & Deshpande, Vinayak. Managing the impact of fitting room traffic on retail sales: Using labor to reduce phantom stockouts. Manufacturing & Service Operations Management. Published online in Articles in Advance 17 Aug 2020. https://doi.org/10.1287/msom.2020.0884

Kesavan, Saravanan, Kushwaha, Tarun & Gaur, Vishal. 2016. Do high- and low- inventory turnover retailers respond differently to demand shocks? Manufacturing & Service Operations Management, 18(2): 198-215

Mani, Vidya, Kesavan, Saravanan, Swaminathan, Jayashankar. 2015. Estimating the impact of understaffing on lost sales and profitability in retail stores. Production & Operations Management, 24(2): 201-218

Kesavan, Saravanan, Staats, Bradley R., & Gilland, Wendell. 2014. Volume flexibility in services: The cost and benefits of flexible labor resources. Management Science, 60(8): 1884-1906

Kesavan, Saravanan & Kushwaha, Tarun. 2014. Differences in retail inventory investment behavior during macroeconomic shocks: Role of Service Level. Production & Operations Management, 23(12): 2118-2136

Kesavan, Saravanan & Mani, Vidya. 2013. The relationship between abnormal inventory growth and future earnings for US public retailers. Manufacturing & Service Operations Management, 15(1): 6-23

Perdikaki, Olga, Kesavan, Saravanan & Swaminathan, Jayashankar. 2012. Effect of traffic on sales and conversion rate of retailers. Manufacturing & Service Operations Management, 14(1): 145-162

Kesavan, Saravanan, Gaur, Vishal & Raman, Ananth. 2010. Do inventory and gross margin data improve sales forecasts for US public retailers? Management Science 56(9): 1519-1533

Gaur, V., S. Kesavan, A. Raman, M.L. Fisher. 2007. Estimating Demand Uncertainty Using Judgmental Forecasts. Manufacturing & Service Operations Management, 9(4): 480-491

Kesavan, Saravanan & Kushwaha, Tarun. Augmenting Algorithms with Human Input: Estimating the Value of Private Information with a Large-scale Field Experiment. (Resubmitted to Management Science)

Lee, H. S. H., & Kesavan, S. (2019). Determinants of Excess Inventory Announcement and Stock Market Reaction in the Retail Sector. In Operations in an Omnichannel World (pp. 197-233). Springer, Cham

Kesavan, S., & Mani, V. (2015). An overview of industry practice and empirical research in retail workforce management. In Retail supply chain management (pp. 113-145). Springer, Boston, MA. Springer, Boston, MA

Gaur, V., & Kesavan, S. (2015). The effects of firm size and sales growth rate on inventory turnover performance in the US retail sector. In Retail Supply Chain Management (pp. 25-52). Springer, Boston, MA

Steele, Dayton & Kesavan, Saravanan. Enhancing local fulfillment in Retail: A structural model of fulfilling demand sensitive to waiting

Kesavan, Saravanan, Lambert, Susan, Pendem, Pradeep and Zu, Yuqian. Social implications of retail scheduling policies

Steele, Dayton, Atasu, Atalay & Kesavan, Saravanan. Incentivizing Recycling to Improve Sustainability: Field Experiment at a Consumer Electronics Company

Williams, Joan, Kesavan, Saravanan, & McCorkell, Lisa. When retail workers have stable schedules, sales and productivity go up. Harvard Business Review Digital Article Published 3/29/2018

Williams, Joan, Lambert, Susan & Kesavan, Saravanan. 2017. How the Gap Used an App to Give Workers More Control Over Their Schedules. Harvard Business Review Digital Article Published 12/27/2017

Bernstein, Ethan S., Kesavan, Saravanan, & Staats, Bradley R. 2014. How to Manage Scheduling Software Fairly. Harvard Business Review, 92(12)

Gaur, V., Kesavan, S., & Raman, A. (2014). Retail inventory: Managing the canary in the coal mine. California Management Review, 56(2), 55-76

Robert Wood Johnson Foundation. Stable Scheduling Study to Promote Low-Income Worker Health and Well-Being. J. Williams, S. Lambert & S. Kesavan, Co-PIs . $188,420. Feb. 2017 – Dec. 2018

W.K. Kellogg Foundation, the Ford Foundation, Washington Center for Equitable Growth. The Stable Schedules Study.
J. Williams (PI), S. Lambert (Co-PI) & S. Kesavan (Co-PI). $547,000. April 2015 – May 2018

Operations Area Faculty Seminar Series, Co-Chair 2007-2008

Customer Role in Circularity:
COER Conference, Harvard Business School, Harvard University, Boston, MA June 2024